In case of damaged/wrong products, the customer has a choice of calling for a replacement.

 * To schedule an exchange please drop us an email within 48 hrs of receiving the package at info@worldofchristmas.in along with your order, exchange details and an image of the purchased product

* Replacement to be dispatched with 7 working days at no additional cost

* If the packaging is tampered with or damaged before you open the packet, please refuse to accept the package and return the package to the delivery person

* Please Note: Ceramics are not refundable or exchangeable.

* In case of missing/damaged/broken items, we request you to kindly send an unboxing video to us within 48 hours, only then can we consider the case.

* Return/ Replacement is not applicable on bulk or corporate orders

* While exchanging the damaged/mishap products which are purchased, in case the products requested for exchange are not available in stock the amount will be stored as World Of Christmas Credit.

* Gift cards and vouchers are non-refundable and non-transferable.

In case of any queries regarding the product you wish to order, feel free to reach out to us via WhatsApp/email/other channels.

Ph: +91 22 26605944 (10am-7pm, Monday to Saturday)

Email: info@worldofchristmas.in

 Note: Beware of fraudulent calls, we never call you to participate in any lucky draw contests. Do not share OTP/Account details or transfer money to anyone offering vouchers/lucky draw prizes. If you have received any such calls, please report against those numbers and raise a complaint to the local authorities or online FTC complaint assistant